Terms & Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms and conditions, please do not use this website or services. We reserve the right to amend these terms and conditions at any time.

Service Information

Every effort is made to accurately describe our services.

We make every effort to share as much information as possible about a service, to help you make an informed decision about a purchase. If you feel we could improve, please do let us know either by phone, email or our contact form. Similarly, we try to give as much information as possible about availability and venues, and we will try to keep this information as up to date as we can.

Treatment Appointments

The date, time, duration and location/venue of treatments are subject to Calvin Finn’s availability and must be confirmed by him. 24 hour notice is required to cancel an appointment. A surcharge of 20% of the total cost of the treatment may be levied where the client fails to give at least 24 hours notice. For missed appointments i.e. where the client fails to turn up for an appointment (‘no show’) the full cost of the treatment and any associated costs agreed in advance with the client will be payable.

If you arrive late for your appointment Calvin Finn will try his best to accommodate but please appreciate that this is not always possible due to prior diary commitments and therefore you may not receive the full time you had booked.

What’s included in a treatment

A treatment includes the consultation, time to undress/dress where necessary, the ‘hands on’ element of the treatment and post treatment discussion, client feedback and demonstration of any exercises. However, a 20 minute consultation is free on the first treatment for new clients provided a 1 hour paid treatment immediately follows the consultation.

Treatment – Other essential information

If you are aged 16 or below and wish to receive a treatment you must be accompanied by your guardian or legal representative. In most cases this will mean one of your parents will need to join you.

There are two forms you and Calvin will need to complete before your first and subsequent treatments can proceed. Calvin is happy to discuss the detail of these forms but please be advised refusal to complete and sign off these forms will mean the treatment cannot proceed. In this situation, the treatment will be regarded as a ‘no show’ and payable in full. You may download the forms as PDF files in advance of your appointment: client form and treatment form. Please read them carefully.

Please be advised that you should not proceed to have a massage:

  • If your medical professional has advised against it.
  • If you think you have a cold or indeed any other systemic contagious conditions.
  • If suffering with a skin condition.
  • In the acute stage of an injury (it is better to wait for a few days for any inflammation to reduce or resolve).
  • If you have an open wound.

It is important that you understand Massage and Bodywork is not a substitute for medical examination, diagnosis, or treatment, and that the advice of a General Medical Practitioner or other qualified medical specialist should be sought where necessary.

Out Calls/Home Visits

Out calls or home visits are those treatments not performed at one of Calvin Finn’s regular clinics, details of which can be found on the contacts page of his website. The cost of such outcall treatments do not attract an additional premium but may, depending on distance, attract a mileage charge at 0.46p per mile. The cost of any car parking fees will also be added where necessary. Please discuss and agree any mileage or parking charges with Calvin at the time of booking your treatment.

Gift Vouchers

Gift vouchers may be used for payment towards the value of a massage treatment by Calvin Finn. Just present your vouchers to Calvin at your scheduled appointment. There are a few additional things to know about our gift vouchers:

  • They must be redeemed by the ‘Use by Date’. Usually, this date is 4 months after the ‘Date of Issue’. Both of the dates can be found on the vouchers. Regrettably, vouchers that are not presented by the ‘Use by Date’ are not redeemable.
  • May not be redeemed if mutilated/defaced or otherwise damaged. We are also not liable for lost, destroyed or stolen vouchers.
  • May not be exchanged for cash or credit, and no change will be given for any unused portion of the vouchers.
  • The date, time and location/venue of your massage treatment must be agreed in advance and is subject to Calvin Finn’s availability. Where additional travelling is involved in a home visit, the redeemer of the voucher may be required to cover these additional travelling costs.
  • Cannot be used with any other offer.
  • We regret that, as vouchers are personalised, we are unable to offer refunds. This does not affect your statutory rights.

Pricing

Prices are all shown in Pound Sterling (GBP). We are not currently VAT registered. Prices displayed on our website may change at any time and at our discretion.

Making a Purchase

Calvin Finn accepts cash, direct bank transfer, and most debit and credit cards using a secure Tap to Pay card reader, provided by Squareup Europe Ltd and Squareup International Ltd. For further information about their services please go to www.squareup.com. Payment for treatments are usually taken on the day of the treatment unless alternative arrangements have been agreed between you and Calvin Finn. In any case, payment must be made in full not later than 7 working days following the date of treatment.

Website

Our website has been designed by us and MJM Web Design. All of the photographs are either taken by us or purchased. We are unable to share any images that we have purchased from a third party.

Privacy Policy

Please refer to our separate privacy policy.

Contact Information

Calvin Finn
Brabons
Northiam Road
Staplecross
Robertsbridge
TN32 5QN

Tel: 07879 89540